Privacy Policy for Shimlacabs.com

Your Data Privacy for Shimla Cab Bookings

Last Updated: Jul 2025

At Shimlacabs.com, we are deeply committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, process, store, and disclose information when you use our website shimlacabs.com and our cab services in Shimla and surrounding areas. We adhere to the principles of the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and other applicable data privacy laws.

By accessing or using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our Shimla taxi services. This includes:

1.1. Personal Information You Directly Provide:

This is information that can identify you personally, collected when you interact with us, such as when you book a cab, create an account, or contact customer support.

• Contact Details: Your full name, email address, phone number (mobile and landline), and physical address (pickup/drop-off locations).
• Booking Information: Pickup date, time, location, destination, vehicle preference, and any special requests.
• Payment Information: Details necessary for processing payments, such as credit/debit card numbers, UPI IDs, or other payment instrument details. (Note: We use secure payment gateways; we do not store full card details on our servers).
• Account Information: If you create an account, your username and password.
• Communication Data: Records of your interactions with our customer support, including emails, chat logs, and call recordings (for quality and training purposes).
• Feedback & Reviews: Information you provide when giving feedback or writing reviews about our services.

1.2. Information Collected Automatically:

When you access our website or use our services, certain information is automatically collected to enhance user experience and for analytical purposes.

• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, links clicked, and features used.
• Device Information: Type of device, operating system, unique device identifiers, browser type, and language settings.
• Log Data: Internet Protocol (IP) address, referring/exit pages, access dates and times.
• Location Information: For cab services, we collect real-time precise location data from your device or the driver's device to facilitate pickups, optimize routes, track ride progress, and ensure safety. You can control location services via your device settings, but disabling them may affect service functionality.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your Browse behavior. For more details, please see our "Cookies Policy" section below.

2. How We Use Your Information (Purpose of Collection)

We use the collected personal data for the following lawful purposes:

• To Provide Cab Services: To process your bookings, dispatch cabs, facilitate navigation for drivers, provide real-time trip updates, and complete your rides safely and efficiently in Shimla and Himachal Pradesh.
• Account Management: To create and manage your user account, enable login, and maintain your booking history.
• Payment Processing: To process payments for services rendered and manage billing.
• Customer Support: To provide assistance, resolve queries, manage cancellations and refunds, and address any issues you may encounter.
• Service Improvement & Personalization: To understand user behavior, analyze trends, develop new features, and personalize your experience on our platform (e.g., remembering preferences, suggesting popular routes).
• Communication: To send booking confirmations, service updates, promotional offers (with your consent), and important notices.
• Safety and Security: To ensure the safety of passengers and drivers, prevent fraud, detect and address suspicious activities, and enforce our terms and conditions.
• Legal & Compliance: To comply with legal obligations, regulatory requirements (including the DPDP Act), and respond to lawful requests from government authorities.
• Research & Analytics: For internal research, statistical analysis, and business intelligence to improve our operations and service offerings.

3. How We Share Your Information (Disclosure of Information)

We understand the importance of your data privacy. We only share your personal information in limited circumstances and for the purposes outlined below:

• With Drivers: To facilitate your booking, we share necessary details with the assigned driver, such as your pickup location, destination, name, and contact number.
• With Passengers: If you are a driver, your name, photo, vehicle details, and current location may be shared with the passenger for a confirmed booking.
• Payment Processors: We share necessary payment information with secure third-party payment gateways to process your transactions.
• Service Providers: We may engage trusted third-party service providers (e.g., cloud hosting, analytics, customer support tools) who assist us in operating our business. These providers are bound by confidentiality agreements and are permitted to use your data only for the specific purposes we define.
• Legal Requirements & Law Enforcement: We may disclose your information if required by law, court order, government authority, or if we believe it's necessary to protect our rights, safety, or property, or that of our users or the public.
• Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction, your personal data may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.
• With Your Consent: We may share your information with third parties for purposes not covered by this Privacy Policy, but only with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security and Protection (Reasonable Security Practices)

We are committed to safeguarding your personal data from unauthorized access, alteration, disclosure, or destruction. We implement robust reasonable security practices and procedures including:

• Encryption: Data transmitted between your device and our servers (e.g., booking details, payment information) is encrypted using SSL/TLS technology.
• Access Controls: Limiting access to your personal data to authorized personnel who require it for legitimate business purposes.
• Firewalls & Security Software: Employing industry-standard firewalls and security software to protect our systems.
• Regular Audits: Conducting periodic security audits and vulnerability assessments.
• Employee Training: Training our employees on data privacy and security best practices.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Data Protection Rights (Data Principal Rights under DPDP Act)

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you, as a Data Principal, have certain rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Correction: You can request correction of any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent, subject to legal obligations.
• Right to Grievance Redressal: You have the right to lodge a grievance with our designated Grievance Officer regarding the processing of your personal data.
• Right to Nominate: You can nominate another individual to exercise your rights in case of your death or incapacity.
• Right to Withdraw Consent: You have the right to withdraw your consent at any time for future processing of your personal data, without affecting the lawfulness of processing based on consent before its withdrawal. Please note that withdrawing consent might affect your ability to use certain features of our services.

To exercise any of these rights, please contact our Grievance Officer as detailed in Section 7.

6. Cookies Policy

Our website shimlacabs.com uses "cookies" and similar tracking technologies to enhance your Browse experience, analyze website traffic, and understand user behavior.

• What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the owners of the site.
• How We Use Cookies: We use cookies for:
  • Essential Website Functionality: To enable basic features like secure login, managing your session, and remembering your preferences.
  • Analytics: To collect anonymous information about website usage (e.g., number of visitors, popular pages) to improve our website and services.
  • Personalization: To remember your choices and provide a more personalized experience.
  • Advertising: To deliver relevant ads (on third-party platforms) based on your interests, if you consent to advertising cookies.
• Your Cookie Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or to notify you when a cookie is being placed. Please note that blocking or deleting cookies may impact your ability to use certain features of our website.

7. Grievance Redressal & Contact Information (Grievance Officer)

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our designated Grievance Officer:

8. Changes to This Privacy Policy

Shimlacabs.com may update this Privacy Policy periodically to reflect changes in our data processing practices, legal requirements (especially the evolving DPDP Act rules), or technological advancements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms regarding the collection, processing, and use of your personal data.