Refund Policy for Shimlacabs.com - Your Trusted Cab Service in Shimla

At Shimlacabs.com, we are committed to providing reliable, comfortable, and safe cab services in Shimla and the surrounding regions. We understand that travel plans can sometimes change unexpectedly. Our comprehensive refund and cancellation policy is designed to be fair, transparent, and easy to understand for all our valued customers.

Please review our cab booking refund policy carefully before confirming your reservation. By booking a taxi service through Shimlacabs.com, you agree to the terms outlined below.

1. General Cancellation & Refund Guidelines for Shimla Cab Bookings

• All cancellation requests for cab services must be initiated by contacting our dedicated customer support team. You can reach us via phone at +918588815352 or email at hire@shimlacabs.com. Please ensure you receive a confirmation of your cancellation for record-keeping.
• Approved refunds will be processed exclusively to the original payment method used for the booking.
• Refund processing times typically range from 5 to 10 business days for the amount to reflect in your bank or payment gateway account, subject to standard banking procedures.

2. Customer-Initiated Cancellations of Cab Bookings

The eligible refund amount for cancelled cab bookings will depend on the timing of your cancellation relative to the scheduled pickup time in Shimla:

• More than 24 hours before scheduled pickup:
  • You are eligible for a 90% refund of the total booking amount. A 10% administrative and processing fee will be deducted.
• Between 12 and 24 hours before scheduled pickup:
  • A 50% refund of the total booking amount will be issued. The remaining 50% will be charged as a cancellation fee to cover operational costs.
• Less than 12 hours before scheduled pickup OR "No Show":
  • No Refund will be issued. If the customer is not present at the agreed pickup location at the scheduled time, or is unreachable on the provided contact number after a reasonable waiting period (e.g., 30 minutes for local Shimla trips), the booking will be considered a "No Show," and the full booking amount will be forfeited.

3. Cancellations by Shimlacabs.com or Driver

While we strive for flawless service delivery, unforeseen circumstances may occasionally necessitate cancellations from our end.

• Driver Unavailability or Vehicle Issues: In the rare event that our assigned driver fails to arrive at the pickup location, or if the booked vehicle experiences a breakdown before or during your trip, Shimlacabs.com will:
  • Immediately endeavor to provide a suitable replacement cab service.
  • If a replacement vehicle cannot be arranged within a reasonable timeframe (e.g., 60 minutes for inter-city travel or 30 minutes for local Shimla travel), a 100% full refund of the entire booking amount will be issued to the customer.
• Force Majeure Events (Beyond Our Control): In situations involving natural calamities, severe weather conditions (e.g., heavy snowfall leading to Shimla road closures), civil unrest, strikes, government mandates, or any other unavoidable circumstances that prevent the provision of our cab service, Shimlacabs.com reserves the right to cancel the booking. In such scenarios:
  • A 100% full refund of the booking amount will be promptly issued.
  • Alternatively, a credit voucher for the full amount, valid for future Shimla cab bookings, may be offered as an option to the customer.

4. Modification Policy for Cab Reservations

• Minor adjustments to your Shimla cab reservation (e.g., slight change in pickup time within the same calendar day, alteration of drop-off point within Shimla city limits) may be accommodated without charge, subject to driver availability and adequate prior notification.
• Major modifications (e.g., change of booking date, significant alteration of itinerary, request for a different vehicle type) will be treated as a cancellation of the original booking and require a new booking. The cancellation policy outlined in Section 2 will apply to the original booking.
• All modification requests should be communicated to our customer support team as early as possible.

5. Non-Refundable Situations for Shimlacabs.com Bookings

• Any supplementary payments made directly to the driver (e.g., tips, road tolls, parking fees, entry fees for tourist attractions, charges for extra kilometers beyond the pre-booked package) are non-refundable by Shimlacabs.com.
• No refund will be applicable if the customer provides inaccurate or incomplete booking information (e.g., incorrect pickup address, unreachable contact number) that directly leads to a failed pickup.
• Bookings made during specifically designated peak seasons, festivals, or special events may be explicitly stated as non-refundable at the time of reservation. Please check your booking confirmation for such details.

6. Grievance Redressal & Contact Information

Shimlacabs.com reserves the right to review, amend, or update this Refund Policy at any time without prior individual notice. The revised policy will become effective immediately upon its publication on our website. It is the customer's responsibility to periodically review this policy for any changes.